Refund Policy
Thank you for shopping at Junglewood. If you are not entirely satisfied with your purchase, we are here to help.
returns
You have 30 calendar days to return an item from the date that you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item must have the receipt or proof of purchase.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping Policy
General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Delivery Location
Items offered on our website are only available for delivery to addresses in Canada & United States. Any shipments outside of North America are not available at this time.
Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Junglewood uses Just Ship It Logistics as their shipping provider.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 7 business days of the date of your order. Business day means Monday to Friday, except holidays. Please note we do not ship on Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
Shipping Costs
Shipping costs are based on a pre-determined flat rate shipping cost. Sales tax is charged according to the province or territory to which the item is shipped.
Shipping within Canada:
Central Provinces - $10
West Coast Provinces - $14
East Coast Provinces - $20
Excludes shipping on large items, which will be quoted at checkout
Shipping to the U.S
Flat rate on most items - $23
Excludes shipping on large items, which will be quoted at checkout
International Shipping
Junglewood currently does not ship to International countries. Please contact us personally for inquiries.
Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at info@junglewood.ca
Questions
If you have any questions about the delivery and shipment or your order, please contact us at info@junglewood.ca